Last Updated: January 01, 2022

Thank you for shopping with us at Pacillo’s Fitness Gear. We appreciate your business and strive to provide high-quality products. If, for any reason, you are not fully satisfied with your purchase, we’re here to help. Please see below for more information on our return policy.

Returns

You may return your purchase for a full refund, store credit, or an exchange within fourteen (14) days from the date of purchase. To be eligible for a return, all items must be in new, unused condition, with all original tags and labels attached.

Return Process

1. Contact our customer service team at Sales@pacillo.com to obtain a Return Merchandise Authorization (RMA) number.
2. Securely pack the item in its original packaging and include a copy of your proof of purchase.
3. Write the provided RMA number on the package and mail it to the following address:
   Pacillo’s Fitness Gear
   Attn: Returns RMA #
   3493 Sheridan Dr
   Amherst, NY 14226
   United States

Please note: You will be responsible for all return shipping charges. We highly recommend using a trackable shipping service for your return.

Refunds

Once we receive and inspect your returned item, we will initiate a return or exchange process. Please allow at least five (5) days from the receipt of your item for us to process your request. Depending on your credit card company, it may take 1-2 billing cycles for the refund to reflect on your statement. We will notify you via email once your return has been processed.

Exceptions

In the event that you receive a defective or damaged product, please reach out to us at the contact details below to arrange a refund or exchange.

Please Note:

• A restocking fee will apply to all returns. Please contact us for more details.
• All sale items and gift certificates are final sale and cannot be returned.
• All sales of used equipment are final.
• Additional charges may apply for the pickup of returned/delivered/setup products.
• All Special orders are not returnable, and are non-refundable.
• Delivery and setup fees are non-refundable.
• International customers will be responsible for shipping costs for returns.

Questions

If you have any questions or concerns regarding our return policy, feel free to contact us at:

Phone: 800-223-5526
Email: sales@pacillo.com
Address: 3493 Sheridan Dr, Amherst NY 14226

We are here to assist you and ensure your satisfaction with our products and services.